Delivery – Returns

Swift and Secure Deliveries with PharmGate Pharmacy – Bringing Health to Your Doorstep!

Prescription Delivery: 

We are only able to process prescription written by a Nigerian prescriber and please note that all prescription must be verifiable for in store items pick only.

Fast deliveryFast, Reliable, and Convenient Delivery Services: At PharmGate Pharmacy, we understand the importance of receiving your health essentials promptly. Our delivery services are designed to provide you with a seamless and efficient experience, ensuring your well-being is just a doorstep away.

How It Works:

  1. Order Placement: Once you’ve placed your order on our user-friendly website or through the phone 08099229194, our automated system ensures swift processing.
  2. Dispatch Notification: You’ll receive a dispatch notification tracking code, keeping you informed about your order’s journey from our pharmacy to your doorstep.
  3. Real-Time Tracking: For your peace of mind, utilize our real-time tracking system (shipment tracking) to monitor the progress of your delivery. Stay informed every step of the way.

Delivery Timeframes: Our commitment to prompt service means that we strive to deliver your order within the shortest possible timeframes. Exact delivery times may vary based on your location, but rest assured, we prioritise efficiency without compromising on the integrity of your products.

Secure Packaging: Your health and safety are paramount. We take extra care in packaging your items securely, confidentially to ensure they arrive in pristine condition. Our packaging is discreet, maintaining your privacy while prioritising the safety of your products during transit.

Contactless Delivery Options: In adherence to current health and safety standards, PharmGate Pharmacy offers contactless delivery options. Enjoy the convenience of receiving your order without direct physical contact, providing an added layer of protection for you and our delivery team.

Returns with Ease: Should there be any issues with your delivered items, our responsive customer service team is ready to assist. Refer to our user-friendly return policy for seamless returns and exchanges.

PharmGate Delivery Promise:

  • Timely Arrival: Receive your health essentials on time, every time.
  • Secure Packaging: Your products arrive in perfect condition, securely packaged for your peace of mind.
  • Contactless Options: Choose contactless delivery for added safety and convenience.

Customer Support: Our commitment to exceptional service extends to our delivery process. If you have any questions or concerns about your delivery, reach out to our customer support team at Your satisfaction is our priority, and we’re here to assist.

Experience Effortless Deliveries with PharmGate Pharmacy – Your Health, Our Priority!


RETURNS – How do I return a product?

Easy to returnSeamless Returns at PharmGate Pharmacy – Your Satisfaction Guaranteed!

Return Process Made Simple: If, for any reason, you wish to return an item received from us, rest assured we’ve streamlined the process for your convenience. Simply reach out to our dedicated sales team within 48 hours of the purchase via email at:  We will promptly assist you, issuing a full refund to your payment source.

Conditions for Effortless Refunds or Exchanges: To facilitate a seamless refund or exchange, ensure that items are in pristine condition, exactly as you had received them. Please note, given the personal nature of our products, we are unable to replace or refund items that are cold chains, or have been opened or had their seals broken.

In-Store Return Policy – Your Satisfaction, Our Commitment: Our in-store return policy is designed with your satisfaction in mind. With your original receipt, we will happily issue a full refund matching the details of your purchase. Even without an original receipt, our commitment remains steadfast. We will provide a refund equivalent to the lowest price of the returned item(s) within the last 15 days.

Why Choose PharmGate for Returns:

  • Efficient Communication: Contact our sales team promptly for a swift response.
  • Clear Instructions: Receive a full return value and precise return procedure details.
  • Condition Assurance: Items must be in the exact condition as received for a refund or exchange.
  • Product Integrity: Due to the personal nature of our products, we cannot refund cold chain items or  accept opened or broken-sealed items for returns.

Customer-Centric Returns Process: At PharmGate, we prioritise transparency and a customer-centric approach to returns. Our aim is to ensure your satisfaction with a smooth and professional return process, mirroring the exceptional service you’ve come to expect.

Need Assistance? Contact Us: Should you have any inquiries or require further assistance regarding returns, our sales team is ready to help. Reach out to us at or call directly +2348099229194, and we’ll address your concerns with professionalism and care.

Your Satisfaction, Our Pledge – PharmGate Pharmacy Experience hassle-free returns with PharmGate, where your satisfaction is not just our goal; it’s our commitment.



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